Airport VIP lounge services

Last year, the research agency BCGroup conducted a study of the satisfaction of visitors to VIP lounges at a large airport.

The purpose of the study was to obtain an objective assessment of the quality of work of VIP rooms.

The following tasks were set for the study:

• evaluate the quality of work of individual service areas;
• identify the main shortcomings of the service;
• receive a separate assessment of the quality of service in the evening and night hours.

Secret audits were used as methods for collecting information.

For privacy reasons, we cannot provide specific brands and numbers.