Internet services, IP telephony, communication systems

For six years, the research agency BCGroup has been conducting regular satisfaction surveys for a telecommunications company that provides services to organizations.

The purpose of a series of studies is to track the level of customer satisfaction as an indicator of the quality of the company's work at all stages.

The objectives of the study include:

• overall customer satisfaction rating
• evaluation of the work of the customer service department;
• evaluation of technical support performance;
• evaluation of technical service performance;
• evaluation of the work of sales managers, contract departments, etc.

A survey of specialists from client organizations of the company is used as a method of collecting information.

The company provides Internet services, IP telephony, office consolidation (IP VPN, VLAN), construction of communication systems, fiber optic cable rental and network administration.

For privacy reasons, we cannot indicate specific brands and numbers